Accessing email on our network is really quite simple. There are 2 different ways to access your email account, both of which can be used interchangeably.
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Option 1: Login to webmail
This option allows you to login directly to your email inbox through any web browser (ie. Internet Explorer, FireFox, etc). The way to do this is by going to...
http://www.yourdomain.com/webmail (for example, if your website domain was www.myredshoes.com you would go to http://www.myredshoes.com/webmail to login).
The login username is always your full email address and the password is whatever you set it as or whatever was set for it when the account was originally setup. If you don't know your password, you will need to talk with you account administrator to have them reset your password. As this works like a corporate email setup, you cannot reset your password from this login page, but you can after you login here. If you do not know who your account administrator is, you may contact OnTheCloud.co support.
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Option 2: Connect through a mail client (ie. MS Outlook, Mac Mail)
This option is more common and recommended if you access your email frequently. Logging in constantly and checking your email regularly using option 1 can be very time consuming. What you can do instead is setup a program (aka. a mail client) that will connect to our server and will download, send, and manage your mail for you. Common programs for this are Microsoft Outlook, Mac Mail, and Mozilla Thuderbird. You may also use any mobile device such as an iPhone, iPad, Blackberry, or Android to receive messages as well. No matter the device you are using, you can use these same settings to connect to our servers.
Each program will have different screens for setup, but all should be fully capable of using all of these settings. Here is how we recommend you setup your account...
1. Account Type - The type of account can either be IMAP or POP/POP3. We highly recommend that you use IMAP because it actually sync's your account with our server as opposed to just downloading messages like POP does. These is even more strongly recommended if you setup more than 1 computer/ mobile device to retrieve your emails through a mail program.
2. Username/Password - Your username is always going to be your full email address and the password is whatever password you set for the account. Be sure to use a strong password (including letters, numbers, and a variation or upper case and lower case letters at a minimum) so your account remains secure. If you do not type in your full email address wherever you are asked for the username, your computer will not connect properly.
3. Incoming/Outgoing Server - Both the incoming and outgoing servers are the same... mail.yourdomain.com. For example, if your website domain is www.myredshoes.com, then you would use mail.myredshoes.com for the incoming and outgoing server.
NOTE: If you are having issues sending emails from your mail program, please contact your internet service provider and ask them if you need to use a different outgoing server to work specifically with their network. Some internet service providers will not allow you to send email out from their network unless you use their email servers.
4. Ports - The ports for both incoming and outgoing are the defaults, but do vary depending on what type of account you chose to use.
IMAP without an SSL: incoming server is 143
POP without an SSL: incoming server is 110
SMTP without an SSL: outgoing is 25 (use 26 if 25 doesn't work)
IMAP with an SSL: incoming server is 993
POP with an SSL: incoming server is 995
SMTP with an SSL: outgoing server is 465
5. SSL Security - If you have not purchased a security certificate for your mail domain (shown in step 3), then you should select "none" whenever asked what type of security to use. If you have purchase an SSL for your mail domain and it has been setup properly, you can select to use the SSL ports above and can select SSL as the type of security for both incoming and outgoing servers.
6. Outgoing Authentication - Most programs allow you to set whether you want to use outgoing authentication or not. Enabling this feature will help prevent timeout issues when sending emails. The type of authentication should be standard password authentication and you will use the same username and password you entered with step 2.
7. Email Actions - Most email programs also allow you to set whether you want your computer to remove messages from the server and if so, when.. We highly recommend settings your computer to delete messages from your server account automatically after a specific given time. These settings are all slightly different with each each program, but it is fairly normal to have your computer delete messages from the server after 30 days. The messages will remain on your computer, but will be removed from the server to conserve space. This IS NOT a setting that can be set on our servers in any way and is 100% controlled by your program's settings.
NOTE: If you are using more than 1 device to retrieve your emails, make sure you pay attention to this article: http://account.onthecloud.co/knowledgebase/6/Using-Multiple-Computers.html
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